15 Seymour Street London W1H 7JW (Marble Arch) ● +44 (0) 20 7935 2010 ● reservations@theleonard.com

HOTEL TERMS AND CONDITIONS



In the event of a non-arrival, late cancellation or early departure, please note our 24 hours cancellation policy. Standard reservations should be cancelled at least 1 day prior the arrival date by 12:00 hours (UK time) in order to avoid a no show charge equal to 1 night’s room rate.
Long stay cancellation policy: If cancelled or modified up to 7 days before date of arrival, no fee will be charged. If cancelled later or in case of no-show, the 25 percent deposit charged will not be refunded.

If you cancel after 12:00 AM local time, 1 day(s) prior to arrival date, the forfeiture amount will be 1 night(s) from the total stay.

A credit card number is required to secure all bedroom bookings. Cancellation and prepayment policies vary by room type. The hotel reserves the right to pre-authorise credit cards prior to arrival. 30% deposit will be taken on all bookings of 7 nights or more on all room types. Please note: Extras included in our packages are neither exchangeable nor redeemable for cash if not consumed.

Credit card required at time of booking.

CHECK-IN POLICY

Check-in time is 14:00
All guests are required to produce a valid credit or debit card at check-in which will be pre-authorised for the full room charges plus £50.00 per day to cover any extras. Guests who wish to settle their account by cash may do so and the above amount will be charged in full at the time of arrival. Any credit balance at departure will be reimbursed to your card. (Please note that reimbursements could take up to 5 working days to process) The Leonard Hotel reserves the right to charge the imprinted credit card for any outstanding balances not settled in full on departure.
If you plan to arrive earlier, you are welcome to leave your luggage with our porter, until your room becomes available.

CHECK-OUT POLICY

Check-out time is 12:00
After this time, your luggage can be stored by our porter. Late check-out requests are subject to availability and a charge.

EARLY ARRIVAL POLICY

Any guests who wish to arrive in the hotel earlier than our check-in time are welcome to leave their luggage with us until their room becomes ready.
Please note that the hotel’s guaranteed check-in time is 14:00 (15:00 for Apartments) and a check-in earlier than this time cannot be guaranteed unless the previous night has been booked by the guest.

APARTMENTS TERMS AND CONDITIONS



Accommodation Deposit Charges

50% deposit is required on confirmation of the booking.
PLEASE NOTE: For stays between June/September, a non-refundable deposit of 50% is always required.

All bookings have to be guaranteed by a credit card. Where you pay via credit or debit card, a surcharge of 2% will be added to the agreed rate which you will be responsible for paying. We also accept payments via bank transfer.
Advance Purchase Rate – full payment at the time of booking, no refund in the event of cancellation or amendment.
Full payment of remaining balance is required upon check-in.

Cancellation and No Show Charges

Any Booking cancellations must be notified to us in writing.
  • For stays of 1-7 nights, notice of cancellation is required 7 days prior to midday on the day of scheduled arrival, to avoid a cancellation penalty equal to the full cost of the booking.
  • For stays of 8-14 nights, notice of cancellation is required 14 days prior to midday on the day of scheduled arrival, to avoid a cancellation penalty equal to the cost of the 50% deposit.
  • For stays of 15-28 nights, notice of cancellation is required 28 days prior to midday on the day of scheduled arrival, to avoid a cancellation penalty equal to the cost of the 50% deposit.
  • For stays over 28 nights, a different payment and cancellation policy applies. Please verify with our reservations team.

Please note any change to the arrival date, departure date, length of stay, room type or rate plan of this reservation is subject to prevailing rates and availability at the time the change is requested.

The 50% deposit will not be refunded in the event that the booking is a “No Show”.

Check-in and Check-out Time

Standard check-in time is 15:00 hours and check-out is 11:00 hours.

Service

Apartments are serviced 3 times per week. Additional service can be arranged with Housekeeping for an extra charge.

Tax and Service Charge

Rates are exempt of VAT

Security Deposit

£250.00 refundable security deposit is required by the guest on arrival for any damages which may occur during the stay.

Tenancy agreement

Guest has to sign tenancy agreement for duration of the stay.
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